{"id":2593,"date":"2018-09-14T16:00:00","date_gmt":"2018-09-14T16:00:00","guid":{"rendered":"https:\/\/mpulse.cloud.fruitionqa.com\/people-skills-maintenance-profession\/"},"modified":"2025-07-30T06:27:39","modified_gmt":"2025-07-30T06:27:39","slug":"people-skills","status":"publish","type":"post","link":"https:\/\/mpulsesoftware.com\/blog\/maintenance-management\/people-skills\/","title":{"rendered":"People Skills in the Maintenance Profession"},"content":{"rendered":"<p>Maintenance professionals are known for their technical skills\u2014it\u2019s at the top of the list for any job posting.<\/p>\n<p>But another skillset might be almost as important. For employees who spend a lot of time with machinery and equipment, people skills contribute significantly to success in the maintenance field.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-flat ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mpulsesoftware.com\/blog\/maintenance-management\/people-skills\/#Why_Do_Maintenance_Professionals_Need_People_Skills\" >Why Do Maintenance Professionals Need People Skills?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mpulsesoftware.com\/blog\/maintenance-management\/people-skills\/#How_Can_I_Help_My_Team_Develop_People_Skills\" >How Can I Help My Team Develop People Skills?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Why_Do_Maintenance_Professionals_Need_People_Skills\"><\/span>Why Do Maintenance Professionals Need People Skills?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>People skills are related to interpersonal communication\u2014including the ability to actively listen, explain issues in a way someone else can understand, build trust, show patience, make suggestions, work with others, and display empathy.<\/p>\n<p>[related-content]<\/p>\n<p>Sooner or later, everyone needs the maintenance team\u2014from the operator on the phone calling about an emergency breakdown, to the vendor working on a warranty job, to the manager asking for an update on a repair.<\/p>\n<p>These are a maintenance team\u2019s \u201ccustomers,\u201d whether they are people paying for services (like\u00a0building tenants) or internal departments that need something done (that\u2019s everyone, from accounting to production to the executive team).<\/p>\n<p>And people skills are key to working with customers.<\/p>\n<p>Sometimes these interactions are challenging, because maintenance professionals often work in highly stressful situations where they need to discuss unpleasant information. They also typically need to explain details to other people who might not have the same technical background, as well as educate users about the <a href=\"https:\/\/www.mpulsesoftware.com\/asset-management-software\">assets<\/a> in their care.<\/p>\n<p>So, it\u2019s important that maintenance professionals prepare by developing\u2014and refining\u2014people skills to work in this demanding environment.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_Can_I_Help_My_Team_Develop_People_Skills\"><\/span>How Can I Help My Team Develop People Skills?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Some people are naturally good at people skills. And others need training. Just like you train your people to repair equipment, you need to make sure they have the training and support to develop these \u201csoft\u201d skills.<\/p>\n<p>It\u2019s also vital to give your team the tools they need to make communication effective. For example, <a href=\"https:\/\/www.mpulsesoftware.com\/web-based-CMMS-software\">CMMS software<\/a>\u00a0enables maintenance teams to improve customer service by streamlining communication and increasing access to information. Those two things make it easier for your maintenance team to provide quick response times and detailed answers to questions and\/or problems.<\/p>\n<p>Technical skills will always be a priority for maintenance technicians. But don\u2019t overlook the importance of people skills as well.<\/p>\n<p>What\u2019s your experience? What have you found that works? Leave a comment or <a href=\"https:\/\/mpulsesoftware.com\/Contact\/\">contact us<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Maintenance professionals are known for their technical skills\u2014it\u2019s at the top of the list for any job posting. But another skillset might be almost as important. For employees who spend a lot of time with machinery and equipment, people skills contribute significantly to success in the maintenance field. Why Do Maintenance Professionals Need People Skills? People skills are related to interpersonal communication\u2014including the ability to actively listen, explain issues in a way someone else can understand, build trust, show patience, make suggestions, work with others, and display empathy. [related-content] Sooner or later, everyone needs the maintenance team\u2014from the operator on the phone calling about an emergency breakdown, to the vendor working on a warranty job, to the manager asking for an update on a repair. These are a maintenance team\u2019s \u201ccustomers,\u201d whether they are people paying for services (like\u00a0building tenants) or internal departments that need something done (that\u2019s everyone, from accounting to production to the executive team). And people skills are key to working with customers. Sometimes these interactions are challenging, because maintenance professionals often work in highly stressful situations where they need to discuss unpleasant information. They also typically need to explain details to other people who might not have the same technical background, as well as educate users about the assets in their care. So, it\u2019s important that maintenance professionals prepare by developing\u2014and refining\u2014people skills to work in this demanding environment. How Can I Help My Team Develop People Skills? Some people are naturally good at people skills. And others need training. Just like you train your people to repair equipment, you need to make sure they have the training and support to develop these \u201csoft\u201d skills. It\u2019s also vital to give your team the tools they need to make communication effective. For example, CMMS software\u00a0enables maintenance teams to improve customer service by streamlining communication and increasing access to information. Those two things make it easier for your maintenance team to provide quick response times and detailed answers to questions and\/or problems. Technical skills will always be a priority for maintenance technicians. But don\u2019t overlook the importance of people skills as well. What\u2019s your experience? What have you found that works? Leave a comment or contact us.<\/p>\n","protected":false},"author":6,"featured_media":2594,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[13],"tags":[],"class_list":["post-2593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-maintenance-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>People Skills in the Maintenance Profession | MPulse Software<\/title>\n<meta name=\"description\" content=\"Unlock the power of people skills in the maintenance profession. Discover how effective communication and empathy can elevate your career.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mpulsesoftware.com\/blog\/maintenance-management\/people-skills\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"People Skills in the Maintenance Profession\" \/>\n<meta property=\"og:description\" content=\"Unlock the power of people skills in the maintenance profession. 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