{"id":2843,"date":"2016-05-02T20:30:00","date_gmt":"2016-05-02T20:30:00","guid":{"rendered":"https:\/\/mpulse.cloud.fruitionqa.com\/customer-success-story-how-maintenance-contributes-excellent-customer-service\/"},"modified":"2025-07-30T06:29:40","modified_gmt":"2025-07-30T06:29:40","slug":"excellent-customer-service","status":"publish","type":"post","link":"https:\/\/mpulsesoftware.com\/blog\/testimonial\/excellent-customer-service\/","title":{"rendered":"Maintenance Contributes to Excellent Customer Service"},"content":{"rendered":"<p>Long-time readers know I talk a lot about how modern maintenance has changed. Today I\u2019m going to share a customer success story about how one company embraced those changes, and how maintenance contributes to excellent customer service.<\/p>\n<p><a href=\"https:\/\/mpulsesoftware.com\/resource\/customer-success-story-fortrust-data-center\/\">FORTRUST<\/a> is a lot like any business\u2014their success is built on customer service. As a colocation provider, the company provides reliable conditioned power, cooling, and security for companies looking to host their IT systems offsite as their primary or disaster recovery site.<\/p>\n<p>Back in 2010 the company found itself in a growth pattern. Now that\u2019s a nice problem to have. To meet increasing demand, they began researching CMMS software to manage\u00a0the expansion of installed equipment and the corresponding maintenance tasks.<\/p>\n<p>\u201cThe Excel spreadsheets just weren\u2019t cutting it,\u201d explained Joe Harris, FORTRUST\u2019s critical systems lead. That\u2019s a refrain I\u2019ve heard many times from maintenance professionals.<\/p>\n<p>Also like many other businesses, FORTRUST briefly considered developing in-house software. But after a simple Internet search, they saw MPulse could do everything they needed\u2014making implementation faster and more affordable.<\/p>\n<p>FORTRUST went from 0 to 60 with their MPulse CMMS software, which they use for\u2026<\/p>\n<ul>\n<li>Work Order Management<\/li>\n<li>Maintenance Requests<\/li>\n<li>Parts Inventory<\/li>\n<li>Dashboards &amp; Reporting<\/li>\n<li>Preventive Maintenance, and<\/li>\n<li>More<\/li>\n<\/ul>\n<p>One of their team\u2019s proudest accomplishments? FORTRUST has reduced its inventory expenditures by 30% in just 5 years.<\/p>\n<p>\u201cWe have a limited amount of storage space,\u201d Joe told me. \u201cBefore MPulse, we noticed we were keeping a lot of stuff on hand that we didn\u2019t need, and then we had to throw it out because it had a limited shelf life. That costs money. With MPulse, we know which parts are more beneficial to order on an as-needed basis, which ones we should keep on hand, and which ones need longer lead times.\u201d<\/p>\n<p>When I toured FORTRUST\u2019s Denver, Colorado, facility recently, I was struck by their facilities team\u2019s enthusiasm. They were proud of their work and eager to show us what they were doing. Plus, company executives were quick to point out how important the maintenance team\u2019s contributions were. That\u2019s an environment I wish more maintenance techs found themselves in.<\/p>\n<p>And the result of the company\u2019s investment in both CMMS software and their employees? FORTRUST has more than 14 years of continuous critical systems uptime, which is a key component of FORTRUST\u2019s customer service and marketing strategy.<\/p>\n<p>Yet even with their success, FORTRUST isn\u2019t slowing down. Next they plan to move their maintenance strategy forward by strengthening their asset management plan.<\/p>\n<p>Download our <a href=\"https:\/\/mpulsesoftware.com\/resource\/customer-success-story-fortrust-data-center\/\">customer success story<\/a> for more information about how FORTRUST used MPulse Software, Inc to improve their operations\u2014and how you can too. <a href=\"https:\/\/mpulsesoftware.com\/contact\/\">Contact us<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Long-time readers know I talk a lot about how modern maintenance has changed. Today I\u2019m going to share a customer success story about how one company embraced those changes, and how maintenance contributes to excellent customer service. FORTRUST is a lot like any business\u2014their success is built on customer service. As a colocation provider, the company provides reliable conditioned power, cooling, and security for companies looking to host their IT systems offsite as their primary or disaster recovery site. Back in 2010 the company found itself in a growth pattern. Now that\u2019s a nice problem to have. To meet increasing demand, they began researching CMMS software to manage\u00a0the expansion of installed equipment and the corresponding maintenance tasks. \u201cThe Excel spreadsheets just weren\u2019t cutting it,\u201d explained Joe Harris, FORTRUST\u2019s critical systems lead. That\u2019s a refrain I\u2019ve heard many times from maintenance professionals. Also like many other businesses, FORTRUST briefly considered developing in-house software. But after a simple Internet search, they saw MPulse could do everything they needed\u2014making implementation faster and more affordable. FORTRUST went from 0 to 60 with their MPulse CMMS software, which they use for\u2026 Work Order Management Maintenance Requests Parts Inventory Dashboards &amp; Reporting Preventive Maintenance, and More One of their team\u2019s proudest accomplishments? FORTRUST has reduced its inventory expenditures by 30% in just 5 years. \u201cWe have a limited amount of storage space,\u201d Joe told me. \u201cBefore MPulse, we noticed we were keeping a lot of stuff on hand that we didn\u2019t need, and then we had to throw it out because it had a limited shelf life. That costs money. With MPulse, we know which parts are more beneficial to order on an as-needed basis, which ones we should keep on hand, and which ones need longer lead times.\u201d When I toured FORTRUST\u2019s Denver, Colorado, facility recently, I was struck by their facilities team\u2019s enthusiasm. They were proud of their work and eager to show us what they were doing. Plus, company executives were quick to point out how important the maintenance team\u2019s contributions were. That\u2019s an environment I wish more maintenance techs found themselves in. And the result of the company\u2019s investment in both CMMS software and their employees? FORTRUST has more than 14 years of continuous critical systems uptime, which is a key component of FORTRUST\u2019s customer service and marketing strategy. Yet even with their success, FORTRUST isn\u2019t slowing down. Next they plan to move their maintenance strategy forward by strengthening their asset management plan. Download our customer success story for more information about how FORTRUST used MPulse Software, Inc to improve their operations\u2014and how you can too. Contact us.<\/p>\n","protected":false},"author":6,"featured_media":2844,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[17],"tags":[],"class_list":["post-2843","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-testimonial"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Maintenance Contributes to Excellent Customer Service<\/title>\n<meta name=\"description\" content=\"Learn how a company&#039;s embrace of modern maintenance changes contributed to excellent customer service. 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