{"id":384,"date":"2024-06-11T17:16:41","date_gmt":"2024-06-11T17:16:41","guid":{"rendered":"https:\/\/beta.mpulsesoftware.com\/?page_id=384"},"modified":"2024-07-12T11:12:30","modified_gmt":"2024-07-12T11:12:30","slug":"service-requesting","status":"publish","type":"page","link":"https:\/\/mpulsesoftware.com\/software\/features\/service-requesting\/","title":{"rendered":"Service Requesting with Approval Routing"},"content":{"rendered":"\t\t
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Receive inbound service requests from an unlimited number of requesters.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Route them easily to the right technicians, managers, and departments for approval, assignment, and completion.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRequest a Live Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tEstimate Your ROI<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tReduce Confusion\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The information gathered through our CMMS work order system also eliminates lost information between shifts, reducing confusion and errors.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tBalance Workloads\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Employee performance tracking helps you determine which employees are most efficient at which tasks, enabling managers to balance the workload.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tAutomate Schedules\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Work order management features in CMMS software can automate schedules for both employees and contract workers.<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tCreate Benchmarks\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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By tracking repair times, you can create benchmarks for your organization as well.<\/div><\/div><\/div><\/div><\/div><\/section><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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MPulse Service Requesting with Approval Routing enables maintenance customers to enter and initiate service requests and monitor the progress of their requests as your team completes repairs. That helps your team communicate with requesters as well as automates progress updates as you complete repairs.<\/p>

Plus, easy-to-manage security controls ensure the right people\u2014and only the right people\u2014have access to the right information. MPulse Service Requesting with Approval Routing simplifies the maintenance request approval process, eliminating delay, and saving you time and money.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Easy, Powerful, Automatic<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The approval system automatically filters maintenance requests based on your predetermined criteria. MPulse then quickly routes them to the appropriate people for review and approval. It\u2019s easy to configure and provides the powerful features you need\u2026<\/p>

  • Directs maintenance requests to the approvers you designate<\/li>
  • Lets approvers take action, append notes, and make comments on requests<\/li>
  • Provides email notification of approval status<\/li>
  • Gives easy access to approval status and comments<\/li>
  • Includes multiple custom filters, fields, and options<\/li>
  • Saves a permanent record of request approval details<\/li><\/ul>

    MPulse Service Requesting with Approval Routing makes complicated approval routing a thing of the past\u2026<\/p>

    • Eliminates paper-based approvals<\/li>
    • Prevents delays with automatic routing<\/li>
    • Simplifies request administration for multi-facility managers<\/li>
    • Promotes efficient communication between requesters, approvers, and maintenance technicians<\/li>
    • Focuses your efforts and dollars on the right requests<\/li>
    • Provides a clear audit trail for rock-solid compliance tracking<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      MPulse Means Happy Customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      \n\t\t\t\t\t\t\"The features and price made MPulse the right choice and the service has been excellent.\"\t\t\t\t\t<\/div>\n\t\t\t\t\tJohn Smith<\/span>Maintenance Supervisor, Penn State University<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"John\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"You can tailor the program to fit the needs of your particular facility. The performance of the software is overall very good.\"\t\t\t\t\t<\/div>\n\t\t\t\t\tMaintenance Manager<\/span>Reed College<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"Maintenance\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"I started using MPulse in March of 2006 using v6. The upgrade to v7 has been a smooth and easy transition offering more of the features that are needed by my sites.\"\t\t\t\t\t<\/div>\n\t\t\t\t\tFacility Manager<\/span>IKEA US West Inc.<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"Facility\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"It certainly has simplified keeping track of what we do and how we do it.\"\t\t\t\t\t<\/div>\n\t\t\t\t\tDirector of Engineering<\/span>Real Estate Services, Northwell Health<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"Director\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"MPulse has been with us every step of the way as our business expanded. Consistently outstanding service.\"\t\t\t\t\t<\/div>\n\t\t\t\t\tFacilities Coordinator<\/span>Distribution Center, Chicos FAS, Inc.<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"Facilities\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"When you use pencil and paper, it takes hours. It takes a lot of time to get a result, where it only takes minutes in software like MPulse.\"\t\t\t\t\t<\/div>\n\t\t\t\t\tExecutive Administrative Assistant<\/span>St. George Steel<\/span><\/cite>\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\"Executive\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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      <\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

      Receive inbound service requests from an unlimited number of requesters. Route them easily to the right technicians, managers, and departments for approval, assignment, and completion. Try a Free Demo Estimate Your ROI Reduce Confusion The information gathered through our CMMS work order system also eliminates lost information between shifts, reducing confusion and errors. Balance Workloads Employee performance tracking helps you determine which employees are most efficient at which tasks, enabling managers to balance the workload. Automate Schedules Work order management features in CMMS software can automate schedules for both employees and contract workers. Create Benchmarks By tracking repair times, you can create benchmarks for your organization as well. MPulse Service Requesting with Approval Routing enables maintenance customers to enter and initiate service requests and monitor the progress of their requests as your team completes repairs. That helps your team communicate with requesters as well as automates progress updates as you complete repairs. Plus, easy-to-manage security controls ensure the right people\u2014and only the right people\u2014have access to the right information. MPulse Service Requesting with Approval Routing simplifies the maintenance request approval process, eliminating delay, and saving you time and money. Easy, Powerful, Automatic The approval system automatically filters maintenance requests based on your predetermined criteria. MPulse then quickly routes them to the appropriate people for review and approval. It\u2019s easy to configure and provides the powerful features you need\u2026 Directs maintenance requests to the approvers you designate Lets approvers take action, append notes, and make comments on requests Provides email notification of approval status Gives easy access to approval status and comments Includes multiple custom filters, fields, and options Saves a permanent record of request approval details MPulse Service Requesting with Approval Routing makes complicated approval routing a thing of the past\u2026 Eliminates paper-based approvals Prevents delays with automatic routing Simplifies request administration for multi-facility managers Promotes efficient communication between requesters, approvers, and maintenance technicians Focuses your efforts and dollars on the right requests Provides a clear audit trail for rock-solid compliance tracking MPulse Means Happy Customers “The features and price made MPulse the right choice and the service has been excellent.” John SmithMaintenance Supervisor, Penn State University “You can tailor the program to fit the needs of your particular facility. The performance of the software is overall very good.” Maintenance ManagerReed College “I started using MPulse in March of 2006 using v6. The upgrade to v7 has been a smooth and easy transition offering more of the features that are needed by my sites.” Facility ManagerIKEA US West Inc. “It certainly has simplified keeping track of what we do and how we do it.” Director of EngineeringReal Estate Services, Northwell Health “MPulse has been with us every step of the way as our business expanded. Consistently outstanding service.” Facilities CoordinatorDistribution Center, Chicos FAS, Inc. “When you use pencil and paper, it takes hours. It takes a lot of time to get a result, where it only takes minutes in software like MPulse.” Executive Administrative AssistantSt. George Steel Previous Next<\/p>\n","protected":false},"author":6,"featured_media":9421,"parent":334,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-384","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nService Requesting CMMS Features | Mpulse Software<\/title>\n<meta name=\"description\" content=\"Route service requests efficiently from unlimited requesters, balance workload, and automate schedules using MPulse Service Requesting with Approval Routing\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mpulsesoftware.com\/software\/features\/service-requesting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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