{"id":4921,"date":"2020-06-25T18:44:44","date_gmt":"2020-06-25T18:44:44","guid":{"rendered":"https:\/\/mpulsesoftware.com\/?p=4921"},"modified":"2025-07-30T06:19:14","modified_gmt":"2025-07-30T06:19:14","slug":"account-manager-help-team","status":"publish","type":"post","link":"https:\/\/mpulsesoftware.com\/blog\/cmms\/account-manager-help-team\/","title":{"rendered":"How an Account Manager Can Help Your Team"},"content":{"rendered":"<p>Maintenance managers know expert advice can save a lot of time and money, two things in short supply.<\/p>\n<p>That\u2019s why MPulse created the <a href=\"https:\/\/mpulsesoftware.com\/resource\/dedicated-account-manager\/\">Dedicated Account Manager<\/a> service. It helps us continue to meet your long-term needs.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-flat ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/account-manager-help-team\/#Whats_a_Dedicated_Account_Manager\" >What\u2019s a Dedicated Account Manager?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/account-manager-help-team\/#What_Does_the_Service_Include\" >What Does the Service Include?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Whats_a_Dedicated_Account_Manager\"><\/span>What\u2019s a Dedicated Account Manager?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A Dedicated Account Manager is your personal MPulse consultant. Their detailed knowledge about your organization combined with their MPulse expertise ensures your ongoing success.<\/p>\n<p>Antonio\u2019s team saw the benefits of the program right away. His medium-sized building maintenance team needed to make the most of their time and their budget. Their MPulse Dedicated Account Manager helped with both.<\/p>\n<p>\u201cThey understand our business,\u201d he said. \u201cAs a result, they know exactly how to help when things change around here. That includes simple things like revising work order fields and data, as well as complicated things like new requests for functionality.\u201d<\/p>\n<p>Participating customers like Antonio have reoccurring, scheduled phone meetings with their MPulse Account Manager. Antonio shares any challenges in his shop, while also learning about new ways MPulse can support his team.<\/p>\n<p>\u201cFor instance, the recent MPulse upgrade included a new feature that we needed,\u201d Antonio said. \u201cThey helped us configure this tool, so it was live in a very short period of time. It would have taken a lot longer if we had tried to do it ourselves. It also would have taken my team away from their work. With budgets the way they are, I need them to focus on maintenance tasks\u2014not software.\u201d<\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_Does_the_Service_Include\"><\/span>What Does the Service Include?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MPulse Dedicated Account Manager services include\u2026<\/p>\n<ul>\n<li>Custom contact and case creation<\/li>\n<li>Dedicated support email<\/li>\n<li>Direct number (during business hours)<\/li>\n<li>A Service Level Agreement (SLA) for managed response times 4-hour response upon submission of open ticket 24-hour resolution or plan for resolution upon ticket submission<\/li>\n<li>Regular status meetings to monitor ongoing priorities<\/li>\n<li>Resolution of post\u2010implementation issues such as problems, changes, enhancements, and questions<\/li>\n<li>Consulting and help with specifications for new functionality requests<\/li>\n<li>Communication between your team and MPulse engineers when requests, issues, or questions arise<\/li>\n<li>Notification of software enhancements or repair<\/li>\n<\/ul>\n<p>[related-content]<\/p>\n<p>\u201cOur MPulse Dedicated Account Manager has made a huge difference for our operations,\u201d Antonio said. \u201cOur shop is running better than ever. Having a resource like that is worth far more than money.\u201d<\/p>\n<p><a href=\"https:\/\/mpulsesoftware.com\/contact\/\">Contact us<\/a> today to find out how we can help you achieve maintenance success!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Maintenance managers know expert advice can save a lot of time and money, two things in short supply. That\u2019s why MPulse created the Dedicated Account Manager service. It helps us continue to meet your long-term needs. What\u2019s a Dedicated Account Manager? A Dedicated Account Manager is your personal MPulse consultant. Their detailed knowledge about your organization combined with their MPulse expertise ensures your ongoing success. Antonio\u2019s team saw the benefits of the program right away. His medium-sized building maintenance team needed to make the most of their time and their budget. Their MPulse Dedicated Account Manager helped with both. \u201cThey understand our business,\u201d he said. \u201cAs a result, they know exactly how to help when things change around here. That includes simple things like revising work order fields and data, as well as complicated things like new requests for functionality.\u201d Participating customers like Antonio have reoccurring, scheduled phone meetings with their MPulse Account Manager. Antonio shares any challenges in his shop, while also learning about new ways MPulse can support his team. \u201cFor instance, the recent MPulse upgrade included a new feature that we needed,\u201d Antonio said. \u201cThey helped us configure this tool, so it was live in a very short period of time. It would have taken a lot longer if we had tried to do it ourselves. It also would have taken my team away from their work. With budgets the way they are, I need them to focus on maintenance tasks\u2014not software.\u201d What Does the Service Include? MPulse Dedicated Account Manager services include\u2026 Custom contact and case creation Dedicated support email Direct number (during business hours) A Service Level Agreement (SLA) for managed response times 4-hour response upon submission of open ticket 24-hour resolution or plan for resolution upon ticket submission Regular status meetings to monitor ongoing priorities Resolution of post\u2010implementation issues such as problems, changes, enhancements, and questions Consulting and help with specifications for new functionality requests Communication between your team and MPulse engineers when requests, issues, or questions arise Notification of software enhancements or repair [related-content] \u201cOur MPulse Dedicated Account Manager has made a huge difference for our operations,\u201d Antonio said. \u201cOur shop is running better than ever. Having a resource like that is worth far more than money.\u201d Contact us today to find out how we can help you achieve maintenance success!<\/p>\n","protected":false},"author":6,"featured_media":4924,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-4921","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cmms"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How an Account Manager Can Help Your Team | MPulse Software<\/title>\n<meta name=\"description\" content=\"A Dedicated Account Manager has both detailed knowledge about your organization and MPulse expertise to ensure your ongoing success.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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