{"id":6121,"date":"2021-10-29T21:32:33","date_gmt":"2021-10-29T21:32:33","guid":{"rendered":"https:\/\/mpulsesoftware.com\/?p=6121"},"modified":"2025-07-30T06:16:41","modified_gmt":"2025-07-30T06:16:41","slug":"mpulse-account-manager","status":"publish","type":"post","link":"https:\/\/mpulsesoftware.com\/blog\/cmms\/mpulse-account-manager\/","title":{"rendered":"Three Ways Your MPulse Account Manager Can Streamline Your Business"},"content":{"rendered":"<p>When it comes to maintenance, experience matters. That\u2019s true with your technicians, and it&#8217;s true with managing your department as well.<\/p>\n<p>That\u2019s why MPulse created our Dedicated Account Manager service. Our team\u2019s experience and expert advice can save you a lot of time and money. Those two things are in short supply in maintenance departments these days.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-flat ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/mpulse-account-manager\/#Whats_a_Dedicated_Account_Manager\" >What\u2019s a Dedicated Account Manager?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/mpulse-account-manager\/#How_Can_My_MPulse_Account_Manager_Help_Me\" >How Can My MPulse Account Manager Help Me?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/mpulse-account-manager\/#What_Does_the_Service_Include\" >What Does the Service Include?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Whats_a_Dedicated_Account_Manager\"><\/span>What\u2019s a Dedicated Account Manager?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>A Dedicated Account Manager is your personal MPulse consultant. Their goal is to understand your business and your organization. Then they combine that detailed knowledge with their MPulse expertise to ensure your ongoing success.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_Can_My_MPulse_Account_Manager_Help_Me\"><\/span>How Can My MPulse Account Manager Help Me?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Maintenance professionals need to make the most of their time and budgets. Your MPulse Dedicated Account Manager can help with both. Here\u2019s how.<\/p>\n<ol>\n<li aria-level=\"1\"><strong>Expert Advice: <\/strong>Your MPulse Dedicated Account Manager can assist you with any MPulse problems, changes, enhancements, and questions. That includes simple things like revising work order fields and data, as well as complicated things like new requests for functionality. They can also help with configuring MPulse tools as your needs change, as well as assist with updates or upgrades to your MPulse CMMS.<\/li>\n<li aria-level=\"1\"><strong>Scheduled Meetings:<\/strong> Participating customers have recurring, scheduled phone meetings with their MPulse Account Manager, where they can share any challenges and learn about new ways MPulse can support your team. These regular status meetings also monitor your ongoing priorities, making sure you\u2019re on track to achieve your long-term goals.<\/li>\n<li aria-level=\"1\"><strong>Fast Response Time: <\/strong>Our MPulse Dedicated Account Manager program comes with custom contact and case creation, including a dedicated support email and a direct number (during business hours). You\u2019ll have a Service Level Agreement (SLA) for managed response times, including a 4-hour response upon submission of an open ticket, as well as 24-hour resolution or plan for resolution upon ticket submission.<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"What_Does_the_Service_Include\"><\/span>What Does the Service Include?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>MPulse Dedicated Account Manager services include\u2026<\/p>\n<ul>\n<li aria-level=\"1\">Custom contact and case creation<\/li>\n<li aria-level=\"1\">Dedicated support email<\/li>\n<li aria-level=\"1\">Direct number (during business hours)<\/li>\n<li aria-level=\"1\">SLA for managed response times 4-hour response upon submission of open ticket, and 24-hour resolution or plan for resolution upon ticket submission<\/li>\n<li aria-level=\"1\">Regular status meetings to monitor ongoing priorities<\/li>\n<li aria-level=\"1\">Resolution of post\u2010implementation issues such as problems, changes, enhancements, and questions<\/li>\n<li aria-level=\"1\">Consulting and help with specifications for new functionality requests<\/li>\n<li aria-level=\"1\">Communication between your team and MPulse engineers when requests, issues, or questions arise<\/li>\n<li aria-level=\"1\">Notification of software enhancements or repair<\/li>\n<\/ul>\n<p>MPulse Dedicated Account Manager can help your maintenance operations work more efficiently, so you\u2019ll keep your team focusing on maintenance tasks\u2014not software.<\/p>\n<p><a href=\"https:\/\/mpulsesoftware.com\/contact\/\">Contact us<\/a> today to find out how we can help you achieve maintenance success!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to maintenance, experience matters. That\u2019s true with your technicians, and it&#8217;s true with managing your department as well. That\u2019s why MPulse created our Dedicated Account Manager service. Our team\u2019s experience and expert advice can save you a lot of time and money. Those two things are in short supply in maintenance departments these days. What\u2019s a Dedicated Account Manager? A Dedicated Account Manager is your personal MPulse consultant. Their goal is to understand your business and your organization. Then they combine that detailed knowledge with their MPulse expertise to ensure your ongoing success. How Can My MPulse Account Manager Help Me? Maintenance professionals need to make the most of their time and budgets. Your MPulse Dedicated Account Manager can help with both. Here\u2019s how. Expert Advice: Your MPulse Dedicated Account Manager can assist you with any MPulse problems, changes, enhancements, and questions. That includes simple things like revising work order fields and data, as well as complicated things like new requests for functionality. They can also help with configuring MPulse tools as your needs change, as well as assist with updates or upgrades to your MPulse CMMS. Scheduled Meetings: Participating customers have recurring, scheduled phone meetings with their MPulse Account Manager, where they can share any challenges and learn about new ways MPulse can support your team. These regular status meetings also monitor your ongoing priorities, making sure you\u2019re on track to achieve your long-term goals. Fast Response Time: Our MPulse Dedicated Account Manager program comes with custom contact and case creation, including a dedicated support email and a direct number (during business hours). You\u2019ll have a Service Level Agreement (SLA) for managed response times, including a 4-hour response upon submission of an open ticket, as well as 24-hour resolution or plan for resolution upon ticket submission. What Does the Service Include? MPulse Dedicated Account Manager services include\u2026 Custom contact and case creation Dedicated support email Direct number (during business hours) SLA for managed response times 4-hour response upon submission of open ticket, and 24-hour resolution or plan for resolution upon ticket submission Regular status meetings to monitor ongoing priorities Resolution of post\u2010implementation issues such as problems, changes, enhancements, and questions Consulting and help with specifications for new functionality requests Communication between your team and MPulse engineers when requests, issues, or questions arise Notification of software enhancements or repair MPulse Dedicated Account Manager can help your maintenance operations work more efficiently, so you\u2019ll keep your team focusing on maintenance tasks\u2014not software. Contact us today to find out how we can help you achieve maintenance success!<\/p>\n","protected":false},"author":6,"featured_media":5631,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[12,13],"tags":[],"class_list":["post-6121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cmms","category-maintenance-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Your MPulse Account Manager Can Streamline Your Business<\/title>\n<meta name=\"description\" content=\"Improve your maintenance department with MPulse Dedicated Account Manager. Get expert advice and save time and money.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/mpulse-account-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Three Ways Your MPulse Account Manager Can Streamline Your Business\" \/>\n<meta property=\"og:description\" content=\"Improve your maintenance department with MPulse Dedicated Account Manager. 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