{"id":6327,"date":"2022-02-11T17:55:47","date_gmt":"2022-02-11T17:55:47","guid":{"rendered":"https:\/\/mpulsesoftware.com\/?p=6327"},"modified":"2025-07-30T06:16:19","modified_gmt":"2025-07-30T06:16:19","slug":"stakeholder-it-department","status":"publish","type":"post","link":"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-it-department\/","title":{"rendered":"Knowing Your Stakeholder: IT Department"},"content":{"rendered":"<p>When you implement CMMS software, your IT department will provide technical support at some point. Even <a href=\"https:\/\/mpulsesoftware.com\/services\/application-hosting-service\/\">hosted\/cloud solutions<\/a> require access through your organization\u2019s network. That\u2019s IT\u2019s domain.<\/p>\n<p>So, it\u2019s important that you understand your IT department\u2019s needs\u2014and their concerns\u2014to streamline the CMMS buying and implementation process.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-flat ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-it-department\/#Strategy_1_Loop_IT_in_Early\" >Strategy #1: Loop IT in Early<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-it-department\/#Strategy_2_Outline_Technical_Specifications\" >Strategy #2: Outline Technical Specifications<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-it-department\/#Strategy_3_Find_the_Right_Hosting_Option\" >Strategy #3: Find the Right Hosting Option<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-it-department\/#Strategy_4_Determine_the_Benefits_to_IT\" >Strategy #4: Determine the Benefits to IT<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-it-department\/#Strategy_5_Share_Concerns_with_Vendors\" >Strategy #5: Share Concerns with Vendors<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Strategy_1_Loop_IT_in_Early\"><\/span>Strategy #1: Loop IT in Early<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>We recommend involving your IT stakeholders in the buying process early, even before you start researching vendors. That starts with a simple conversation. You need to solve a problem. You\u2019re looking for solutions. IT has some of the answers.<\/p>\n<p>Consider this first conversation a \u201cfact finding\u201d mission. You want to understand IT\u2019s concerns and the parameters they have to work with. Ask questions like\u2026<\/p>\n<ul>\n<li aria-level=\"1\">How will IT be involved in the project as a stakeholder?<\/li>\n<li aria-level=\"1\">How will CMMS affect the IT department in terms of the management of the software?<\/li>\n<li aria-level=\"1\">Is it likely to affect the IT team\u2019s daily workload positively or negatively?<\/li>\n<li aria-level=\"1\">How might this software threaten someone\u2019s job, work performance, or domain of responsibility?<\/li>\n<li aria-level=\"1\">Is it possible that the IT team might have emotional reasons to oppose a change? What could they be?<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Strategy_2_Outline_Technical_Specifications\"><\/span>Strategy #2: Outline Technical Specifications<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>As stakeholders in this project, IT will have questions for you too. They probably don\u2019t care about how much software costs, or even how much it will improve company performance. They\u2019re much more likely to ask questions like\u2026<\/p>\n<ul>\n<li aria-level=\"1\">How will it impact my IT infrastructure and to what extent?<\/li>\n<li aria-level=\"1\">Will I be required to provide technical and usability support?<\/li>\n<\/ul>\n<p>As a result, IT will have technical specifications that you need to know. Remember, they need your new CMMS software to work within their IT system, which includes platforms, networks, firewalls, other software, and much more.<\/p>\n<p>The biggest issue for the IT department will be hosting. You don\u2019t need to understand all the details, but a document outlining the hosting requirements from your IT team will go a long way when it\u2019s time to talk to vendors about their CMMS solutions.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Strategy_3_Find_the_Right_Hosting_Option\"><\/span>Strategy #3: Find the Right Hosting Option<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>With the information you\u2019ve gathered from #1 and #2, you can now look at your options. Start with hosting. When you\u2019re researching CMMS, you\u2019ll find vendors typically offer two different deployment options: cloud-based or on-premise software.<\/p>\n<p>Cloud-based CMMS software (sometimes called web-based CMMS software) is hosted by the vendor and accessible via any device with an Internet connection. On-premise software (sometimes called client-server software) requires you to host the software on your own server and use your own network and hardware.<\/p>\n<p>Your IT team will have valid reasons for going with an on-premise or a cloud-based solution. Knowing what they need will help you stay on the right course towards getting your software.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Strategy_4_Determine_the_Benefits_to_IT\"><\/span>Strategy #4: Determine the Benefits to IT<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>CMMS software offers benefits to the IT team too, so it\u2019s important to explain these to them once you start narrowing down your software choices.<\/p>\n<p>The vendor can help you with this process. For example, common CMMS benefits for the IT department include\u2026<\/p>\n<ul>\n<li aria-level=\"1\">Improved web-based and app-based user interfaces that mimic popular personal-use applications can minimize the learning curve on hardware and software. That means fewer support calls to the IT team when you need help.<\/li>\n<li aria-level=\"1\">Modern CMMS software makes tasks like adding a new user or expanding reporting capabilities easy, so you need less support from your IT team to keep up in a fast-changing environment.<\/li>\n<li aria-level=\"1\">If your IT team prefers cloud-based CMMS, these applications are located elsewhere. So, maintenance operations no longer need to enlist IT support to set up and maintain technology infrastructure. Also, many organizations have discovered they spend less on hardware in the office with cloud-based software, particularly on PCs and internal servers.<\/li>\n<li aria-level=\"1\">Your vendor may offer support options that remove some of the burden from IT teams. These options may include automated updates, security features, real-time data backups, etc.<\/li>\n<li aria-level=\"1\">Inventory management software features can help your IT department with improved tracking, stocking, ordering, and inventory processes. If your IT department supports your team with any of these functions now, CMMS will make their jobs a lot easier too.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Strategy_5_Share_Concerns_with_Vendors\"><\/span>Strategy #5: Share Concerns with Vendors<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Don\u2019t hesitate to voice your IT team\u2019s needs to sales reps when shopping for software. Most will be glad to arm you with all the information you need to fend off any IT concerns. They\u2019ll likely also be happy to speak directly with your IT manager, if that\u2019s a better approach.<\/p>\n<p>To win over your stakeholders in the IT department, you\u2019ll need to reassure them that the CMMS solution you\u2019ll choose is designed to integrate seamlessly with existing infrastructure and won\u2019t place undue demands on their network. They also need to know that your vendor has excellent user support, current technology, and rock-solid security features.<\/p>\n<p>Maximizing your CMMS investment means ensuring you\u2019re getting software that\u2019s going to work for the long term. That\u2019s why it\u2019s important to engage with stakeholders throughout the process.<\/p>\n<p>Have questions? We\u2019re here to help. <a href=\"https:\/\/mpulsesoftware.com\/contact\/\">Contact us<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<div class=\"acf-layout__buttons\"><a class=\"btn\" href=\"https:\/\/mpulsesoftware.com\/contact\/#pricing\" target=\"_self\" rel=\"noopener\" aria-label=\"Get a Free Custom Quote\">Get a Free Custom Quote<\/a><\/div>\n<p>[related-content]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you implement CMMS software, your IT department will provide technical support at some point. Even hosted\/cloud solutions require access through your organization\u2019s network. That\u2019s IT\u2019s domain. So, it\u2019s important that you understand your IT department\u2019s needs\u2014and their concerns\u2014to streamline the CMMS buying and implementation process. Strategy #1: Loop IT in Early We recommend involving your IT stakeholders in the buying process early, even before you start researching vendors. That starts with a simple conversation. You need to solve a problem. You\u2019re looking for solutions. IT has some of the answers. Consider this first conversation a \u201cfact finding\u201d mission. You want to understand IT\u2019s concerns and the parameters they have to work with. Ask questions like\u2026 How will IT be involved in the project as a stakeholder? How will CMMS affect the IT department in terms of the management of the software? Is it likely to affect the IT team\u2019s daily workload positively or negatively? How might this software threaten someone\u2019s job, work performance, or domain of responsibility? Is it possible that the IT team might have emotional reasons to oppose a change? What could they be? Strategy #2: Outline Technical Specifications As stakeholders in this project, IT will have questions for you too. They probably don\u2019t care about how much software costs, or even how much it will improve company performance. They\u2019re much more likely to ask questions like\u2026 How will it impact my IT infrastructure and to what extent? Will I be required to provide technical and usability support? As a result, IT will have technical specifications that you need to know. Remember, they need your new CMMS software to work within their IT system, which includes platforms, networks, firewalls, other software, and much more. The biggest issue for the IT department will be hosting. You don\u2019t need to understand all the details, but a document outlining the hosting requirements from your IT team will go a long way when it\u2019s time to talk to vendors about their CMMS solutions. Strategy #3: Find the Right Hosting Option With the information you\u2019ve gathered from #1 and #2, you can now look at your options. Start with hosting. When you\u2019re researching CMMS, you\u2019ll find vendors typically offer two different deployment options: cloud-based or on-premise software. Cloud-based CMMS software (sometimes called web-based CMMS software) is hosted by the vendor and accessible via any device with an Internet connection. On-premise software (sometimes called client-server software) requires you to host the software on your own server and use your own network and hardware. Your IT team will have valid reasons for going with an on-premise or a cloud-based solution. Knowing what they need will help you stay on the right course towards getting your software. Strategy #4: Determine the Benefits to IT CMMS software offers benefits to the IT team too, so it\u2019s important to explain these to them once you start narrowing down your software choices. The vendor can help you with this process. For example, common CMMS benefits for the IT department include\u2026 Improved web-based and app-based user interfaces that mimic popular personal-use applications can minimize the learning curve on hardware and software. That means fewer support calls to the IT team when you need help. Modern CMMS software makes tasks like adding a new user or expanding reporting capabilities easy, so you need less support from your IT team to keep up in a fast-changing environment. If your IT team prefers cloud-based CMMS, these applications are located elsewhere. So, maintenance operations no longer need to enlist IT support to set up and maintain technology infrastructure. Also, many organizations have discovered they spend less on hardware in the office with cloud-based software, particularly on PCs and internal servers. Your vendor may offer support options that remove some of the burden from IT teams. These options may include automated updates, security features, real-time data backups, etc. Inventory management software features can help your IT department with improved tracking, stocking, ordering, and inventory processes. If your IT department supports your team with any of these functions now, CMMS will make their jobs a lot easier too. Strategy #5: Share Concerns with Vendors Don\u2019t hesitate to voice your IT team\u2019s needs to sales reps when shopping for software. Most will be glad to arm you with all the information you need to fend off any IT concerns. They\u2019ll likely also be happy to speak directly with your IT manager, if that\u2019s a better approach. To win over your stakeholders in the IT department, you\u2019ll need to reassure them that the CMMS solution you\u2019ll choose is designed to integrate seamlessly with existing infrastructure and won\u2019t place undue demands on their network. They also need to know that your vendor has excellent user support, current technology, and rock-solid security features. Maximizing your CMMS investment means ensuring you\u2019re getting software that\u2019s going to work for the long term. That\u2019s why it\u2019s important to engage with stakeholders throughout the process. Have questions? We\u2019re here to help. Contact us. &nbsp; Get a Free Custom Quote [related-content]<\/p>\n","protected":false},"author":6,"featured_media":6328,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-6327","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cmms"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Knowing Your Stakeholder: IT Department | MPulse Software<\/title>\n<meta name=\"description\" content=\"It\u2019s important that you understand your IT department\u2019s needs to streamline the CMMS buying and implementation process. 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