{"id":6570,"date":"2022-04-08T17:33:21","date_gmt":"2022-04-08T17:33:21","guid":{"rendered":"https:\/\/mpulsesoftware.com\/?p=6570"},"modified":"2025-07-30T06:16:08","modified_gmt":"2025-07-30T06:16:08","slug":"stakeholder-senior-managers","status":"publish","type":"post","link":"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/","title":{"rendered":"Knowing Your Stakeholder: Senior Managers"},"content":{"rendered":"<p>Senior managers, like your boss and their bosses, are some of the first stakeholders to consider when it\u2019s time for new CMMS software. Their support can speed up the approval process. However, their refusal can bring it to a screeching halt.<\/p>\n<p>Remember, your expectations and management\u2019s expectations may not align. They\u2019ll be looking for different information and outcomes, so you&#8217;ll also need to take that into consideration early on in the process.<\/p>\n<p>Count on your company\u2019s senior managers to care how CMMS will affect the organization\u2019s numbers\u2014especially the ones important to them. You need to show them how new software will impact performance in a positive direction.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-flat ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#Help_Them_Hit_Their_Numbers\" >Help Them Hit Their Numbers<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#Start_by_Asking\" >Start by Asking<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#Prep_Your_Pitch\" >Prep Your Pitch<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#How_much_will_it_cost\" >How much will it cost?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#What_are_the_benefits\" >What are the benefits?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#Who_will_be_in_charge\" >Who will be in charge?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#How_long_will_it_take\" >How long will it take?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#Are_there_other_options\" >Are there other options?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#How_will_it_affect_other_stakeholders\" >How will it affect other stakeholders?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#What_problems_will_it_solve\" >What problems will it solve?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#How_will_it_affect_other_business_processes\" >How will it affect other business processes?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#When_will_it_provide_results\" >When will it provide results?<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/stakeholder-senior-managers\/#What_are_the_risks\" >What are the risks?<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Help_Them_Hit_Their_Numbers\"><\/span>Help Them Hit Their Numbers<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Senior managers are responsible for coordinating resources (assets and personnel) toward the achievement of quantifiable goals. If your senior managers are doing their jobs well, they\u2019ll primarily be concerned with \u201chitting their numbers.\u201d<\/p>\n<p>Depending on their level or their title, those numbers could include any of the following:<\/p>\n<ul>\n<li aria-level=\"1\">Units produced<\/li>\n<li aria-level=\"1\">Savings generated<\/li>\n<li aria-level=\"1\">Revenue generated<\/li>\n<li aria-level=\"1\">Net gain in productivity<\/li>\n<li aria-level=\"1\">Quality (measured in various ways)<\/li>\n<li aria-level=\"1\">Cycle time<\/li>\n<\/ul>\n<p>Luckily for you, CMMS software offers benefits in all of these areas. What you need to do is show them how.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Start_by_Asking\"><\/span>Start by Asking<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>But, how can you satisfy their specific demands\u2014without having to earn an MBA\u2014before you search for software?<\/p>\n<p>Simply ask. Sometimes just making the effort to find out what\u2019s most important to them will be enough. Additionally, you\u2019ll likely come away from the discussion with a much clearer idea of the reports they\u2019ll want from a maintenance software solution.<\/p>\n<p>A few good questions to start with:<\/p>\n<ul>\n<li aria-level=\"1\">What key business metrics do you watch most closely?<\/li>\n<li aria-level=\"1\">What top three things would you want to achieve with a new CMMS?<\/li>\n<li aria-level=\"1\">How would you like to improve company performance?<\/li>\n<li aria-level=\"1\">Does the product need to include certain reports?<\/li>\n<\/ul>\n<p>Once you have an idea about what your senior managers need, consider how your new maintenance software can help them.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Prep_Your_Pitch\"><\/span>Prep Your Pitch<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When it\u2019s time for your pitch, be prepared to answer questions, like\u2026<\/p>\n<h3 style=\"padding-left: 40px;\"><span class=\"ez-toc-section\" id=\"How_much_will_it_cost\"><\/span><strong>How much will it cost?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"padding-left: 40px;\">Provide some estimates and options from vendors that provide a ballpark figure. Don\u2019t forget to also include training and support options. Your answer to this question will set up your ability to show the financial benefits.<\/p>\n<h3 style=\"padding-left: 40px;\"><span class=\"ez-toc-section\" id=\"What_are_the_benefits\"><\/span>What are the benefits?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"padding-left: 40px;\">Focus on the benefits to senior management. Outline how CMMS software can provide quantifiable advantages to solve organizational issues. Directly address their needs, per your earlier conversation with them.<\/p>\n<h3 style=\"padding-left: 40px;\"><span class=\"ez-toc-section\" id=\"Who_will_be_in_charge\"><\/span>Who will be in charge?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"padding-left: 40px;\">Explain who will take the lead on this project, and any other stakeholders required. Be up front about the input you\u2019ll need from internal departments\u2014from accounting to IT to legal. Have a plan in place to consult with each one.<\/p>\n<h3 style=\"padding-left: 40px;\"><span class=\"ez-toc-section\" id=\"How_long_will_it_take\"><\/span>How long will it take?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"padding-left: 40px;\">Start with a basic schedule. Outline the benefits of using implementation services, where CMMS experts guide your organization through the process. The time savings often pay off, resulting in a faster and more thorough implementation with fewer disruptions.<\/p>\n<h3 style=\"padding-left: 40px;\"><span class=\"ez-toc-section\" id=\"Are_there_other_options\"><\/span>Are there other options?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"padding-left: 40px;\">There are always options, including simply not doing anything at all. Explain why those other options aren\u2019t better or come with significant drawbacks. Relate the disadvantages of those other options back to the problems they need to solve.<\/p>\n<h3 style=\"padding-left: 40px;\"><span class=\"ez-toc-section\" id=\"How_will_it_affect_other_stakeholders\"><\/span>How will it affect other stakeholders?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"padding-left: 40px;\">Identify all the stakeholders who might be impacted by this purchasing decision. Develop a plan for getting everyone on board. Show how you will appraise, document, and address each stakeholder\u2019s needs.<\/p>\n<h3 style=\"padding-left: 40px;\"><span class=\"ez-toc-section\" id=\"What_problems_will_it_solve\"><\/span>What problems will it solve?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"padding-left: 40px;\">Point to real-life examples of how a CMMS solves specific problems, both in maintenance and in other business processes. They\u2019ll see what\u2019s really at stake when they can see how CMMS software can provide solutions.<\/p>\n<h3 style=\"padding-left: 40px;\"><span class=\"ez-toc-section\" id=\"How_will_it_affect_other_business_processes\"><\/span>How will it affect other business processes?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"padding-left: 40px;\">Look at possible benefits, disruptions, and use cases for business units outside maintenance. Also, consider if the CMMS can be easily connected to the other technology your organization uses, like accounting systems.<\/p>\n<h3 style=\"padding-left: 40px;\"><span class=\"ez-toc-section\" id=\"When_will_it_provide_results\"><\/span>When will it provide results?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"padding-left: 40px;\">Outline a realistic timeline for your managers to see results. MPulse estimates that successful CMMS implementations typically return 3 to 5 times the initial investment in less than three years.<\/p>\n<h3 style=\"padding-left: 40px;\"><span class=\"ez-toc-section\" id=\"What_are_the_risks\"><\/span>What are the risks?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"padding-left: 40px;\">You\u2019ll always have risks with big projects. These risks include security, data integration, training, support, scalability, personnel turnover, productivity, and more. Show that you understand those risks and how to mitigate them.<\/p>\n<p>The key to software success is managing the change that new technology brings. Remember that senior managers are people, too. Consider how helping them achieve their goals will make them look good. As a result, you\u2019ll offer motivation for them to nurture and support your CMMS implementation efforts.<\/p>\n<p>Have questions? Need help finding answers? One phone call or email to MPulse can get you started. <a href=\"https:\/\/mpulsesoftware.com\/contact\/\">Contact us<\/a>.<\/p>\n<div class=\"acf-layout__buttons\"><a class=\"btn\" href=\"https:\/\/mpulsesoftware.com\/contact\/#pricing\" target=\"_self\" rel=\"noopener\" aria-label=\"Get a Free Custom Quote\">Get a Free Custom Quote<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Senior managers, like your boss and their bosses, are some of the first stakeholders to consider when it\u2019s time for new CMMS software. Their support can speed up the approval process. However, their refusal can bring it to a screeching halt. Remember, your expectations and management\u2019s expectations may not align. They\u2019ll be looking for different information and outcomes, so you&#8217;ll also need to take that into consideration early on in the process. Count on your company\u2019s senior managers to care how CMMS will affect the organization\u2019s numbers\u2014especially the ones important to them. You need to show them how new software will impact performance in a positive direction. Help Them Hit Their Numbers Senior managers are responsible for coordinating resources (assets and personnel) toward the achievement of quantifiable goals. If your senior managers are doing their jobs well, they\u2019ll primarily be concerned with \u201chitting their numbers.\u201d Depending on their level or their title, those numbers could include any of the following: Units produced Savings generated Revenue generated Net gain in productivity Quality (measured in various ways) Cycle time Luckily for you, CMMS software offers benefits in all of these areas. What you need to do is show them how. Start by Asking But, how can you satisfy their specific demands\u2014without having to earn an MBA\u2014before you search for software? Simply ask. Sometimes just making the effort to find out what\u2019s most important to them will be enough. Additionally, you\u2019ll likely come away from the discussion with a much clearer idea of the reports they\u2019ll want from a maintenance software solution. A few good questions to start with: What key business metrics do you watch most closely? What top three things would you want to achieve with a new CMMS? How would you like to improve company performance? Does the product need to include certain reports? Once you have an idea about what your senior managers need, consider how your new maintenance software can help them. Prep Your Pitch When it\u2019s time for your pitch, be prepared to answer questions, like\u2026 How much will it cost? Provide some estimates and options from vendors that provide a ballpark figure. Don\u2019t forget to also include training and support options. Your answer to this question will set up your ability to show the financial benefits. What are the benefits? Focus on the benefits to senior management. Outline how CMMS software can provide quantifiable advantages to solve organizational issues. Directly address their needs, per your earlier conversation with them. Who will be in charge? Explain who will take the lead on this project, and any other stakeholders required. Be up front about the input you\u2019ll need from internal departments\u2014from accounting to IT to legal. Have a plan in place to consult with each one. How long will it take? Start with a basic schedule. Outline the benefits of using implementation services, where CMMS experts guide your organization through the process. The time savings often pay off, resulting in a faster and more thorough implementation with fewer disruptions. Are there other options? There are always options, including simply not doing anything at all. Explain why those other options aren\u2019t better or come with significant drawbacks. Relate the disadvantages of those other options back to the problems they need to solve. How will it affect other stakeholders? Identify all the stakeholders who might be impacted by this purchasing decision. Develop a plan for getting everyone on board. Show how you will appraise, document, and address each stakeholder\u2019s needs. What problems will it solve? Point to real-life examples of how a CMMS solves specific problems, both in maintenance and in other business processes. They\u2019ll see what\u2019s really at stake when they can see how CMMS software can provide solutions. How will it affect other business processes? Look at possible benefits, disruptions, and use cases for business units outside maintenance. Also, consider if the CMMS can be easily connected to the other technology your organization uses, like accounting systems. When will it provide results? Outline a realistic timeline for your managers to see results. MPulse estimates that successful CMMS implementations typically return 3 to 5 times the initial investment in less than three years. What are the risks? You\u2019ll always have risks with big projects. These risks include security, data integration, training, support, scalability, personnel turnover, productivity, and more. Show that you understand those risks and how to mitigate them. The key to software success is managing the change that new technology brings. Remember that senior managers are people, too. Consider how helping them achieve their goals will make them look good. As a result, you\u2019ll offer motivation for them to nurture and support your CMMS implementation efforts. Have questions? Need help finding answers? One phone call or email to MPulse can get you started. Contact us. Get a Free Custom Quote<\/p>\n","protected":false},"author":6,"featured_media":6571,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[12,13],"tags":[],"class_list":["post-6570","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cmms","category-maintenance-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Knowing Your Stakeholder: Senior Managers | MPulse Software<\/title>\n<meta name=\"description\" content=\"Learn how senior managers play a crucial role in the CMMS purchase process. 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