{"id":6642,"date":"2022-05-09T17:59:40","date_gmt":"2022-05-09T17:59:40","guid":{"rendered":"https:\/\/mpulsesoftware.com\/?p=6642"},"modified":"2025-07-30T06:16:04","modified_gmt":"2025-07-30T06:16:04","slug":"cmms-support-team","status":"publish","type":"post","link":"https:\/\/mpulsesoftware.com\/blog\/cmms\/cmms-support-team\/","title":{"rendered":"How Important is Your CMMS Support Team?"},"content":{"rendered":"<p>MPulse customers have a secret weapon in their journey to CMMS success\u2014our customer support team. These professionals help new users successfully implement their new CMMS software, as well as continue to use it effectively.<\/p>\n<p>We\u2019re proud of our MPulse Support Team and their accomplishments. Here\u2019s what we think you should know about them.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-flat ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/cmms-support-team\/#Three_Ways_to_Contact_MPulse_Support_Team\" >Three Ways to Contact MPulse Support Team<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/cmms-support-team\/#Support_Team_Members\" >Support Team Members<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/cmms-support-team\/#Evan_Newsome_MPulse_and_TeamWORKS_Technical_Support_Engineer\" >Evan Newsome, MPulse and TeamWORKS Technical Support Engineer<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/cmms-support-team\/#Matt_Miller_MPulse_and_EPAC_Support_Service_Engineer\" >Matt Miller, MPulse and EPAC Support Service Engineer<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/cmms-support-team\/#Isac_Pederson_MPulse_and_TeamWORKS_Support_Service_Engineer\" >Isac Pederson, MPulse and TeamWORKS Support Service Engineer<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/cmms-support-team\/#Wayne_Cifelli_MPulse_and_EPAC_Support_Service_Engineer\" >Wayne Cifelli, MPulse and EPAC Support Service Engineer<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/cmms-support-team\/#Elijah_Thornton_MPulse_Support_Service_Engineer\" >Elijah Thornton, MPulse Support Service Engineer<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/cmms-support-team\/#Christina_Thomas_Director_of_Support_Services\" >Christina Thomas, Director of Support Services<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Three_Ways_to_Contact_MPulse_Support_Team\"><\/span>Three Ways to Contact MPulse Support Team<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Our MPulse Support Team is there for you when you need them. We want to keep the customers whose business we\u2019ve worked so hard to earn\u2014so expert MPulse employees are available from 5 a.m. to 5 p.m. Pacific Time every workday to support you. They love helping you succeed. Just ask them!<\/p>\n<p>Additionally, the MPulse Support Portal provides a searchable knowledge base of helpful articles, a how-to video library, access to software downloads, and forms to submit support requests when you don\u2019t have time for a phone call.<\/p>\n<p>As one customer said, \u201cAlways a pleasure to talk to the folks at MPulse. All of the MPulse team members that I have communicated with over the course of the last 2 years have been outstanding.\u201d<\/p>\n<p>You can reach out to MPulse Support by\u2026<\/p>\n<ul>\n<li aria-level=\"1\">Emailing <a href=\"mailto:Support@MPulseSoftware.com\">Support@MPulseSoftware.com<\/a><\/li>\n<li aria-level=\"1\">Calling Support at (800) 944-1796<\/li>\n<li aria-level=\"1\">Creating or updating a case in the MPulse Support Portal at <a href=\"https:\/\/support.mpulsesoftware.com\" target=\"_blank\" rel=\"noopener\">Support.MPulseSoftware.com<\/a><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Support_Team_Members\"><\/span>Support Team Members<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The MPulse Support Team helps you keep your MPulse Software optimized, and your organization on track to reach its CMMS goals.<\/p>\n<p>One MPulse customer shared why they appreciate MPulse\u2019s software support for their facility maintenance management team: \u201cThey are very knowledgeable, very friendly and always ready to help and most important is that they answer all my questions and teach me how to use some of the features.\u201d<\/p>\n<p>Here\u2019s more detail about the people on the other end of the phone or the support portal.<\/p>\n<h3 style=\"font-weight: 400;\"><span class=\"ez-toc-section\" id=\"Evan_Newsome_MPulse_and_TeamWORKS_Technical_Support_Engineer\"><\/span><strong>Evan Newsome, MPulse and TeamWORKS Technical Support Engineer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"font-weight: 400;\">Evan came over to MPulse with TeamWORKs and has been with MPulse since 2020. Our customers say: \u201cEvan has been extremely helpful to me as I navigate using this new program. I am new at my position with the school district. Evan is a great resource!\u201d<\/p>\n<h3 style=\"font-weight: 400;\"><span class=\"ez-toc-section\" id=\"Matt_Miller_MPulse_and_EPAC_Support_Service_Engineer\"><\/span><strong>Matt Miller, MPulse and EPAC Support Service Engineer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"font-weight: 400;\">Matt has been with MPulse since 2021. Our customers say: \u201cVery knowledgeable and fixed our issue quickly. Matt was a great help.\u201d<\/p>\n<h3 style=\"font-weight: 400;\"><span class=\"ez-toc-section\" id=\"Isac_Pederson_MPulse_and_TeamWORKS_Support_Service_Engineer\"><\/span><strong>Isac Pederson, MPulse and TeamWORKS Support Service Engineer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"font-weight: 400;\">Isac has been with MPulse since 2021. Our customers say: \u201cIsac was very knowledgeable and was able to walk me right through my issue within about a minute. Highly recommended for a great job.\u201d<\/p>\n<h3 style=\"font-weight: 400;\"><span class=\"ez-toc-section\" id=\"Wayne_Cifelli_MPulse_and_EPAC_Support_Service_Engineer\"><\/span><strong>Wayne Cifelli, MPulse and EPAC Support Service Engineer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"font-weight: 400;\">Wayne came over to MPulse with EPAC and has been with MPulse since 2019. He also provides services with MPulse and EPAC. Our customers say: \u201cWayne Cifelli is wonderful to work with. Professional and responds quickly.\u201d<\/p>\n<h3 style=\"font-weight: 400;\"><span class=\"ez-toc-section\" id=\"Elijah_Thornton_MPulse_Support_Service_Engineer\"><\/span><strong>Elijah Thornton, MPulse Support Service Engineer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"font-weight: 400;\">Elijah has been with MPulse since 2024. Our customers say: \u201cElijah was super helpful and got me the answer I was looking for!.\u201d<\/p>\n<h3 style=\"font-weight: 400;\"><span class=\"ez-toc-section\" id=\"Christina_Thomas_Director_of_Support_Services\"><\/span><strong>Christina Thomas, Director of Support Services<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"font-weight: 400;\">Christina joined MPulse in 2017. Our customers say: \u201cChristina was so knowledgeable and courteous in helping me with my MPulse issue. She\u2019s great! Kudos to her for her positive attitude and excellent support!\u201d<\/p>\n<p>We\u2019re proud that 9 out of 10 MPulse customers renew their support or SaaS subscription every year. Our employees love working here so much, they almost never leave. Our 5-year employee retention rate is above 95%.<\/p>\n<p>That\u2019s why our customers say: \u201cYou guys are my BEST VENDOR!!!!!!\u201d<\/p>\n<p><a href=\"https:\/\/mpulsesoftware.com\/contact\/\">Contact us<\/a> to learn more.<\/p>\n<div class=\"acf-layout__buttons\"><a class=\"btn\" href=\"https:\/\/mpulsesoftware.com\/contact\/#pricing\" target=\"_self\" rel=\"noopener\" aria-label=\"Get a Free Custom Quote\">Get a Free Custom Quote<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>MPulse customers have a secret weapon in their journey to CMMS success\u2014our customer support team. These professionals help new users successfully implement their new CMMS software, as well as continue to use it effectively. We\u2019re proud of our MPulse Support Team and their accomplishments. Here\u2019s what we think you should know about them. Three Ways to Contact MPulse Support Team Our MPulse Support Team is there for you when you need them. We want to keep the customers whose business we\u2019ve worked so hard to earn\u2014so expert MPulse employees are available from 5 a.m. to 5 p.m. Pacific Time every workday to support you. They love helping you succeed. Just ask them! Additionally, the MPulse Support Portal provides a searchable knowledge base of helpful articles, a how-to video library, access to software downloads, and forms to submit support requests when you don\u2019t have time for a phone call. As one customer said, \u201cAlways a pleasure to talk to the folks at MPulse. All of the MPulse team members that I have communicated with over the course of the last 2 years have been outstanding.\u201d You can reach out to MPulse Support by\u2026 Emailing Support@MPulseSoftware.com Calling Support at (800) 944-1796 Creating or updating a case in the MPulse Support Portal at Support.MPulseSoftware.com Support Team Members The MPulse Support Team helps you keep your MPulse Software optimized, and your organization on track to reach its CMMS goals. One MPulse customer shared why they appreciate MPulse\u2019s software support for their facility maintenance management team: \u201cThey are very knowledgeable, very friendly and always ready to help and most important is that they answer all my questions and teach me how to use some of the features.\u201d Here\u2019s more detail about the people on the other end of the phone or the support portal. Evan Newsome, MPulse and TeamWORKS Technical Support Engineer Evan came over to MPulse with TeamWORKs and has been with MPulse since 2020. Our customers say: \u201cEvan has been extremely helpful to me as I navigate using this new program. I am new at my position with the school district. Evan is a great resource!\u201d Matt Miller, MPulse and EPAC Support Service Engineer Matt has been with MPulse since 2021. Our customers say: \u201cVery knowledgeable and fixed our issue quickly. Matt was a great help.\u201d Isac Pederson, MPulse and TeamWORKS Support Service Engineer Isac has been with MPulse since 2021. Our customers say: \u201cIsac was very knowledgeable and was able to walk me right through my issue within about a minute. Highly recommended for a great job.\u201d Wayne Cifelli, MPulse and EPAC Support Service Engineer Wayne came over to MPulse with EPAC and has been with MPulse since 2019. He also provides services with MPulse and EPAC. Our customers say: \u201cWayne Cifelli is wonderful to work with. Professional and responds quickly.\u201d Elijah Thornton, MPulse Support Service Engineer Elijah has been with MPulse since 2024. Our customers say: \u201cElijah was super helpful and got me the answer I was looking for!.\u201d Christina Thomas, Director of Support Services Christina joined MPulse in 2017. Our customers say: \u201cChristina was so knowledgeable and courteous in helping me with my MPulse issue. She\u2019s great! Kudos to her for her positive attitude and excellent support!\u201d We\u2019re proud that 9 out of 10 MPulse customers renew their support or SaaS subscription every year. Our employees love working here so much, they almost never leave. Our 5-year employee retention rate is above 95%. That\u2019s why our customers say: \u201cYou guys are my BEST VENDOR!!!!!!\u201d Contact us to learn more. Get a Free Custom Quote<\/p>\n","protected":false},"author":6,"featured_media":6643,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[12,18],"tags":[],"class_list":["post-6642","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cmms","category-workplace-efficiency"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Important is Your CMMS Support Team? | MPulse Software<\/title>\n<meta name=\"description\" content=\"Get the most out of your CMMS software with the help of the MPulse Support Team. 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