{"id":6917,"date":"2022-09-22T16:44:28","date_gmt":"2022-09-22T16:44:28","guid":{"rendered":"https:\/\/mpulsesoftware.com\/?p=6917"},"modified":"2025-07-30T06:15:51","modified_gmt":"2025-07-30T06:15:51","slug":"roadmap-to-success","status":"publish","type":"post","link":"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/","title":{"rendered":"Buying MPulse CMMS: Your Roadmap To Success"},"content":{"rendered":"<p>Congratulations! You\u2019ve made the excellent choice to buy CMMS software from MPulse.<\/p>\n<p>What happens next?<\/p>\n<p>Let\u2019s outline the steps to a successful CMMS implementation.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-flat ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/#Step_1_Sign_Your_Sales_Contract\" >Step 1: Sign Your Sales Contract<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/#Step_2_Schedule_Your_Customer_Kickoff_Meeting\" >Step 2: Schedule Your Customer Kickoff Meeting<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/#Step_3_Receive_Meeting_Summary\" >Step 3: Receive Meeting Summary<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/#Step_4_Schedule_Services_with_MPulse_Teams\" >Step 4: Schedule Services with MPulse Teams<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/#CMMS_Implementation_Services\" >CMMS Implementation Services<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/#Software_deployment\" >Software deployment<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/#Maintenance_Support_Program_MSP\" >Maintenance &amp; Support Program (MSP)<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/#CMMS_Training\" >CMMS Training<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/#Expert_Consulting_Services\" >Expert Consulting Services<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/#Step_5_Check_In\" >Step 5: Check In<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Step_1_Sign_Your_Sales_Contract\"><\/span>Step 1: Sign Your Sales Contract<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Your MPulse sales rep will finalize your order, which outlines the MPulse tier (Professional, Advanced, or Enterprise) and any services you\u2019ve chosen. These services also may include implementation consulting, training, hosting, etc. (See all MPulse\u2019s available <a href=\"https:\/\/mpulsesoftware.com\/services\/\">services<\/a> on our website.)<\/p>\n<p>Once your order has been submitted, things start moving quickly.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_2_Schedule_Your_Customer_Kickoff_Meeting\"><\/span>Step 2: Schedule Your Customer Kickoff Meeting<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The MPulse Customer Care team will reach out to you shortly after your purchase. You\u2019ll receive an invitation to schedule a Customer Development Team (CDT) Introduction meeting at a time that\u2019s convenient for you. Note that this conversation is specific to your organization.<\/p>\n<p>On that phone call, we will \u2026<\/p>\n<ul>\n<li aria-level=\"1\">Provide details on who the Customer Development Team is and how we can help with your CMMS success<\/li>\n<li aria-level=\"1\">Confirm information about your company, and make sure we have all of the right contact people<\/li>\n<li aria-level=\"1\">Review the products and services you\u2019ve purchased, and how MPulse will deliver them<\/li>\n<li aria-level=\"1\">Discover all the great training, services, and support resources provided by your MPulse Maintenance &amp; Support Program (MSP) and how to access them<\/li>\n<li aria-level=\"1\">Review priorities, timeline, and how you\u2019ll measure success<\/li>\n<li aria-level=\"1\">Get answers to any questions you might have.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Step_3_Receive_Meeting_Summary\"><\/span>Step 3: Receive Meeting Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>After your kickoff call, you\u2019ll receive an email summary with helpful links, scheduled activities, and contact information.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Step_4_Schedule_Services_with_MPulse_Teams\"><\/span>Step 4: Schedule Services with MPulse Teams<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>CDT personnel will contact you to schedule your services. These may include\u2026<\/p>\n<h3><span class=\"ez-toc-section\" id=\"CMMS_Implementation_Services\"><\/span>CMMS Implementation Services<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li aria-level=\"1\">Onsite or virtual consulting<\/li>\n<li aria-level=\"1\">Data migration<\/li>\n<li aria-level=\"1\">Custom projects<\/li>\n<li aria-level=\"1\">Integrations<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Software_deployment\"><\/span>Software deployment<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li aria-level=\"1\">Application Hosting Service setup\n<ul>\n<li aria-level=\"2\">Runs on Microsoft&#8217;s .NET technology<\/li>\n<li aria-level=\"2\">Safe and secure<\/li>\n<li aria-level=\"2\">Free to MSP subscribers<\/li>\n<\/ul>\n<\/li>\n<li aria-level=\"1\">Application Installation Service for customers choosing to run MPulse on their local servers<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Maintenance_Support_Program_MSP\"><\/span>Maintenance &amp; Support Program (MSP)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li aria-level=\"1\">Latest software updates<\/li>\n<li aria-level=\"1\">Access to online knowledgebase, usability video library, and premium online training courses<\/li>\n<li aria-level=\"1\">Phone and email support 8am-8pm ET, Monday &#8211; Friday<\/li>\n<li aria-level=\"1\">All support provided by experienced MPulse employees<\/li>\n<li aria-level=\"1\">Access to customer-only webinars and training events<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"CMMS_Training\"><\/span>CMMS Training<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li aria-level=\"1\">Virtual Fundamentals Walk-Through course<\/li>\n<li aria-level=\"1\">Customized on-site sessions<\/li>\n<li aria-level=\"1\">Access to our \u201cLet\u2019s Learn\u201d video library<\/li>\n<li aria-level=\"1\">Webinars and world-class online training<a href=\"https:\/\/mpulsesoftware.com\/services\/training\/\">.<\/a><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Expert_Consulting_Services\"><\/span>Expert Consulting Services<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li aria-level=\"1\">Assigned MPulse Senior Trainer\/ Implementation Engineer<\/li>\n<li aria-level=\"1\">Planning meeting<\/li>\n<li aria-level=\"1\">Data review<\/li>\n<li aria-level=\"1\">Follow-up action plan<\/li>\n<li aria-level=\"1\">Online instruction or on-site training and implementation, depending on your needs<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Step_5_Check_In\"><\/span>Step 5: Check In<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>During your first year, CDT will check in to see how you\u2019re progressing. They&#8217;ll also help resolve any issues impacting your successful implementation.<\/p>\n<p>Note that the CDT takes their job to make sure you\u2019re happy with MPulse services very seriously. If you ever have questions, you can <a href=\"https:\/\/mpulsesoftware.com\/contact\/\">contact<\/a> them directly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Congratulations! You\u2019ve made the excellent choice to buy CMMS software from MPulse. What happens next? Let\u2019s outline the steps to a successful CMMS implementation. Step 1: Sign Your Sales Contract Your MPulse sales rep will finalize your order, which outlines the MPulse tier (Professional, Advanced, or Enterprise) and any services you\u2019ve chosen. These services also may include implementation consulting, training, hosting, etc. (See all MPulse\u2019s available services on our website.) Once your order has been submitted, things start moving quickly. Step 2: Schedule Your Customer Kickoff Meeting The MPulse Customer Care team will reach out to you shortly after your purchase. You\u2019ll receive an invitation to schedule a Customer Development Team (CDT) Introduction meeting at a time that\u2019s convenient for you. Note that this conversation is specific to your organization. On that phone call, we will \u2026 Provide details on who the Customer Development Team is and how we can help with your CMMS success Confirm information about your company, and make sure we have all of the right contact people Review the products and services you\u2019ve purchased, and how MPulse will deliver them Discover all the great training, services, and support resources provided by your MPulse Maintenance &amp; Support Program (MSP) and how to access them Review priorities, timeline, and how you\u2019ll measure success Get answers to any questions you might have. Step 3: Receive Meeting Summary After your kickoff call, you\u2019ll receive an email summary with helpful links, scheduled activities, and contact information. Step 4: Schedule Services with MPulse Teams CDT personnel will contact you to schedule your services. These may include\u2026 CMMS Implementation Services Onsite or virtual consulting Data migration Custom projects Integrations Software deployment Application Hosting Service setup Runs on Microsoft&#8217;s .NET technology Safe and secure Free to MSP subscribers Application Installation Service for customers choosing to run MPulse on their local servers Maintenance &amp; Support Program (MSP) Latest software updates Access to online knowledgebase, usability video library, and premium online training courses Phone and email support 8am-8pm ET, Monday &#8211; Friday All support provided by experienced MPulse employees Access to customer-only webinars and training events CMMS Training Virtual Fundamentals Walk-Through course Customized on-site sessions Access to our \u201cLet\u2019s Learn\u201d video library Webinars and world-class online training. Expert Consulting Services Assigned MPulse Senior Trainer\/ Implementation Engineer Planning meeting Data review Follow-up action plan Online instruction or on-site training and implementation, depending on your needs Step 5: Check In During your first year, CDT will check in to see how you\u2019re progressing. They&#8217;ll also help resolve any issues impacting your successful implementation. Note that the CDT takes their job to make sure you\u2019re happy with MPulse services very seriously. If you ever have questions, you can contact them directly.<\/p>\n","protected":false},"author":6,"featured_media":5581,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[12],"tags":[],"class_list":["post-6917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cmms"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Buying MPulse CMMS: Your Roadmap To Success<\/title>\n<meta name=\"description\" content=\"Congratulations! You\u2019ve made the choice to buy CMMS software from MPulse. Let\u2019s outline the steps to a successful CMMS implementation.\u00a0\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mpulsesoftware.com\/blog\/cmms\/roadmap-to-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Buying MPulse CMMS: Your Roadmap To Success\" \/>\n<meta property=\"og:description\" content=\"Congratulations! You\u2019ve made the choice to buy CMMS software from MPulse. 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